Worst car company ever. Terrible customer service.
Our family rented an 15 passengers van for a funeral out of town. When we arrived to pick it up the counter agent couldn't find the keys. The counter agent tried to call workers from the previous shift to find the keys. After an hour of looking a manager showed up to help look. After we waited for 3 hours they gave us 2 7-pasenger vans, which we didn't have anyone to drive. This was a horrible experience. I'll rent from someone else the next time. We were sitting in this cold airport from 8pm - 11pm. Customer service is even worse. They are located in India and said there was nothing they could do because they are located in India… just horrible!
When I arrived to the Alamo counter I was helped by the agent. She put me in a Nissan small SUV, the car was leaking? So I went back into the airport and she switched me to a Chevy SUV. The car was fairly old,looks like it was time to retire it. The passenger light would not shut off? The agent was outside smoking at that time so she came over to take a look. The agent said it was just a scencor and it shouldn't be a problem? I told her I didn't feel comfortable and I would prefer another car. She had called her supervisor on the phone and I was given a full size SUV.
Great person at desk helped me with a serious problem. I left an iPad in my car when I returned. Didn't notice for almost two hours. Went back to counter and the girl there called and found it still in the car at the cleaning facility. She had them drive the iPad to the terminal, went out herself and got it and handed to me at the counter. Amazing service!
When I arrived in Panama City Beach, the car was not prepared, however, the representative was quick to respond and compensated me for my wait. During my stay in PCB, Hurricane Irma was barreling near by and I wasn't sure if I would be able to leave on an earlier flight back to Detroit. I called Alamo and explained my situation and asked if I could drive the car to Nashville, where I could catch a flight home. The representative understood my situation and allowed me to drop the car off at a different location without any fees. What a relief to receive such great service during a stressful time. Oh, and the car was fantastic!
Alamo Rent A Car is a US Car Rental based in Panama City, Florida. Alamo Rent A Car is located at 6300 W Bay Pkwy, Panama City, FL 32409, USA.
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