What can I say? A very pleasurable and pressure free experience; an incredible dealership with so much integrity it is truly enjoyable to do business; and, a beautiful truck.
John Nicholson and Panama City Toyota are simply the absolute best car dealership anywhere. I have had the privilege of working with John on numerous car deals and he is so accommodating and easy to conduct business with every time you interact with him. He has put myself and my kids all in cars and trucks for the last 15 years. You will never go wrong with John Nicholson and Panama City Toyota. Trust me, they are the benchmark for all automobile dealerships.
We went to Panama City Toyota to look at a car advertised on their website unknown to us they had already had sold that car and did not update their website and so that was okay but our sales man wanted to show us another car which was a nice car and we gave him all our information but that it just wasn't in our price range and we accepted that. We did like the car he had shown us but the price wasn't for us, on our way out he stopped us to see if he could present them another price they could work with and we were like alright we can ask if they were willing to work with that price. These weren't even numbers we came up with but by the salesman but to us it seemed reasonable. When the manager came over he basically asked if we were serious about our asking price and did we really think they could accept that offer? He made it seem as though we shouldn't have even bothered that our offer was a joke. His words were did we honestly think he could take that much off? (In a very much condescending manner) I would like him to know that first of all we were leaving because the car that we were interested in wasn't even available and had been sold despite what their website stated but your salesman wanted to show us another car we may be interested in but we did explain to him that it wasn't in our price range in the beginning and we accepted that and were leaving, but that your salesman is the one who stopped us to see if Toyota would accept a lower offer and okay they did not, but it honestly really did not hurt to ask being as though your salesman made it seem like it could be possible. The salesman being the one pitching the whole price. What the manager should have said was I apologize but we just cant go that low and left it at that in a polite manner. I would have in kind accepted no big deal but if I have to actually leave a review than you know something went wrong. The sales manager did not make our first experience wanting to buy a car at a dealership a worth while moment. I have only given a 2 star rating because the salesman himself was a kind man and just like us did not know what kind of possible deal the dealership would actually consider and that he truly wanted to work with us and my young daughter liked their children's playroom which was one of their only positives.
I began using Panama City Toyota last year to service my 2016 Highlander. They provided great service. It was easy to make appointments and quick service. In August 2017 I talked to their Salesman Mike Corliss about trading my 2016 Highlander for a 2017. He told me about the new safety features now available that were not on the 2016 model. After Mike understood what I wanted, he found exactly the Highlander I wanted, got it on site quickly and made me a great deal for a better vehicle. When you decide to look for a new vehicle, Mike Corliss at Panama City Toyota is the man to see!
I’ve been a customer here for 6 years and they always treat me and my wife with the utmost in customer service. When I have had an issue (a minor service issue) I always have the opportunity to voice any concerns or praise through an online/emailed survey. I had a concern followed up immediately by the service manager along with making my it right they have since delivered impeccable service. The sales team has also always been courteous and helpful. I’m big on customer service and as long as they deliver, they have my loyalty.
I dealt John Scola whom was extremely honest, very friendly, knowledgeable about the product, patient, and frankly enjoyable to deal with. Although they were busy and this was a purchase near closing time, he never indicated a hurried attitude to complete the process. John worked with me to find the truck that met the color, options, and price point I wanted. He truly is an incredible asset to the dealership.
Customer Service is something to be desired. I am unsure of the man's position, I assume a general sales manager. Not the friendliest person.
Panama City Toyota Scion is a US Car Dealer based in Panama City, Florida. Panama City Toyota Scion is located at 959 W 15th St, Panama City, FL 32401, USA.
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