My Name is Cindy Durden. Our car was taken to Bill Cramer when the engine went out while we were on vacation. We worked with your Service Rep Jeff Heath. And please keep in mind we live in Georgia and had to leave the car there. Through out this process he kept us updated and worked with us to get the warranty, that we bought from Autonation, to cover the repairs. The experience was great. Your staff did a wonderful job on the car and it is running better than before. I could not have asked for better service . You have a great group of people there. And I want to say Thank you to Jeff Heath for all he did it was not an easy process.
Beware. I bought a brand new truck in December and it’s still under warranty, obviously. Daniel the service manager is a complete snake. Supports dishonesty on his service drive. Extremely rude. Told me that I was basically out of luck since I didn’t buy the truck from them. I paid cash for my truck and expect it to operate properly.
This is a great place to purchase your vehicle. The staff treats you like family and they have top of the line vehicles new and used at competitive prices. I would definitely give this establishment a big thumbs up!
Mark the service writer lied right to my face on two occasions. Daniel didn’t care and even took up for him—before I could even finish explaining the situation. They didn’t fix my truck and claimed there was nothing they could do because there was a “service bulletin” on the truck, which is a bold faced lie. There is no bulletin on the truck related to the issues I brought it in for.
I am certainly satisfied with my new SRX. It is outstanding in every way possible. I couldn't ask for anything better. I am surprise every time I get in the vehicle because it is so comfortable. It fits me, my little brother would say it was ment for me, it has my name all over and in it. I have never owned a Cadillac, I am thrilled with all the bells. LOVE IT.
I highly suggest the dealership manager contacts me before this escalates even further. Game on, gentlemen.
In addition to not fixing anything I brought it in for after keeping it for 6 days, they even had the audacity to take my spare keys out of my glove box. So they had both sets of my keys and didn’t return one. I called Mark to setup another appointment to fix what they didn’t and he casually says “are you looking for keys?”. What a joke! Really? Replacement keys are hundreds of dollars. No regard for the customer at all.
We have purchased at least 6 cars in the last decade from our local Chevy dealer. We plan on living in PCB in the next year but if this is typical I will trade off our two Volts (one of them came from your dealership originally and I bought it off of auction here) for anything else so we don't have to use your service department. I'm not trying to be an ass but when you know you have two ladies on the rail you should be stepping up to do anything you can to make them safe, comfortable, and valued.
My wife and daughter were visiting this week when their Volt had a flat. The car was towed to your dealership that evening. The next day it took more than a half day for the service department to figure out they had the car. Then promises of taking a look and "getting right back to you". Only once did they actually get a call back within the hour. A new set of tires were ordered and they waited for an update. The following morning there was a voicemail at 7:45 that all was good and the car would be ready early afternoon. At 1:00 pm, when they now don't have a hotel room any more, the call is, "let me see if the tires came on today's truck." At 1:40 was another "I'll call you right back." At 3:30 they finally left.
Under GM warranty, you are entitled to a car to drive. Don’t let them tell you any different, they are lying. Call the GM owner center if you don’t believe me. They have a deal with Enterprise where GM will pay for it, but Daniel just made up some erroneous rules claiming they will only pay for 3 days, etc. Just more of the run around and more lies.
Bill Cramer Chevrolet Buick Gmc is a US Car Dealer based in Panama City, Florida. Bill Cramer Chevrolet Buick Gmc is located at 2251 W 23rd St, Panama City, FL 32405, USA.
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