I am looking for a good used Nissan NV Passenger, and they are hard to find. I search online and find that this place has one, and a nice one at that. I called ahead to confirm that they still have it because I live two hours away. Yes, they say they still have it and ask when I will be there. I tell them I will be there in two hours and head out the door. I get there, talk to a salesman, and inform him that I called ahead about this van. Well technically, yes, they did have his van on the lot. What they failed to tell me was that someone from out of state had put down a large deposit several days earlier to reserve the vehicle. Why could they not take 30 seconds to see that this van was not available before I drove two hours and wasted the better part of a Saturday?? No consideration for the customer, only thinking about getting me there to try to sell me something else which they tried to do. Not interested and not happy.
Update, I was able to get my title issue resolved with help from the customer service rep over the phone. She was very pleasant and helpful, I have title in hand now. My only other issue now is the spare key that was supposed to come with the car. I'll update again if the dealership comes through with it.
My overall experience was pretty good, I don't think I could find a better deal in town as far as price was concerned. Staff was friendly, they added a roof rack to my deal which was a big plus. However, I'm still waiting on the title, it's been at least six weeks, I've left a few messages with no response. I was also told in the business managers office when I was signing documents that they needed to recover a spare key from the previous owner, I guess that really doesn't qualify as a promise to delivery a spare key but I took his word and trusted he would deliver it. The salesmen was kind enough to do some research as well but was unsuccessful in recovering the spare key from the previous owner, he also ask the dealership if they would provide an additional key, basically the answer was no. It just didn't sit well with me, I felt it was a matter of principal, every car I have ever purchased came with two keys, I assumed this one would as well, maybe I'm wrong in assuming that. I do plan to buy a couple more cars but I'm hesitating to give return business. Overall, decent customer care upfront, my salesman was pretty darn good. The spare key and title issues slightly soured my experience.
Our salesman, Steve, was up front and honest about the condition and price of the car. After we bought it, he pumped about $50 worth of gas into it - never had that happen before at a dealership! Gas station is usually the first stop. Great car buying experience overall.
The people here are great. The service is wonderful. I was so happy with their service last year that I came back and bought another car this year. Joe Harris is an awesome sales person that found me discounts I did not know about. Their service department is always very thorough and friendly. Definitely recommend John Lee Nissan.
Thank you Frank for such a GREAT car buying experience. You guys ignore any other negative review. This place is amazing, smooth, you name it. I was very comfortable here. And that says a lot as I am very picky about where I go!
John Lee Nissan is a US Car Dealer based in Panama City, Florida. John Lee Nissan is located at 120 E 23rd St, Panama City, FL 32405, USA.
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