It was good, quick food on the fly. The chicken was freshly cooked at the time we arrived. I'd say pretty good as far as fast food goes.
Employees friendly enough but timely service seems to always be a problem here. The food is good which is why I continue to come back.
The representative at the drive in window had a awful attitude. When I mentioned that we didn't have cutlery, she rolled her eyes as she went to get them. When we asked for honey, she sucked her teeth as she went to get it. We spent almost $40 on the order, yet when I got home, there was something missing. I called & spoke with the Manager (TY) who was extremely apologetic & reasonable. I Iive far away from the store, so it wasn't something I really wanted to do. When I got to the window, the same rep was there. She threw the window open & said "Yessss!" Again with attitude. A back & forth ensued. Finally, I told her to get her Manager. TY came to the window & handled the situation with TLC. I'll drive the longer distance from now on if we want Popeyes Chicken, or accoutrements.
I love Popeyes as much as I love KFC. Both seem to have gone down pretty bad in customer service over the past decade though. The food isn't the problem, I have eaten at this Popeyes probably ten times in five years. Every. Single. Time. My order has been wrong, usually it takes so long to get I don't even bother to go get it fixed. I wish theyed open a new one on the beach since this is the only place I can get my fix...
At 5:36pm I was told they were out of white meat that they only had dark meat. Not that they were temporary out and cooking more just that there was none. The customer service at the 15th Street location gets worse everytime I go. Also, there is a huge unavoidable pot hole right in front of the window that has been there for weeks. Maybe when Bojangles opens and they have competition the owner might make some positive changes.
Popeyes Louisiana Kitchen is a US Restaurant based in Panama City, Florida. Popeyes Louisiana Kitchen is located at 1302 W Hwy 98, Panama City, FL 32401, USA.
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