About two weeks ago I ordered a bourbon chicken and fried rice combo. I asked multiple times for NO onions because I'm allergic. The lady in the phone said she will absolutely make sure there are no onions. I was given a 30 minute wait time. With my order finally arriving in an hour and 30 minutes, the order had ONIONS in it and didn't include the egg rolls I had ordered. So I called and spoke to the same employee who took my order, she said they will add the credit back to my account for whenever I want to order and they will deliver it to me again. So I called today to reorder my food since there's a big storm coming in and the "owner" was insanely rude. Said she keeps wasting food on me, they won't deliver it to me, yelled at me in her language, then hung up. I called back to explain I don't have a vehicle and the lady promised they'd deliver. I'll be willing to even pay the delivery fee. The manager refused to talk to me and then just called me back speaking a different language and hung up. I asked for a refund from my last order then since I couldn't eat the food from before and they said there is nothing I can do. I'm tired of this service from this place! Rude staff and horrible management. I either want my food delivered to me or a refund for the order. This is ridiculous. Just because you pretend to not know English, doesn't mean you can treat people how ever you want. Especially since you know enough to cuss me out and tell me that I waste your food and you won't service me. THIS IS YOUR FAULT. FIX IT!
Ordered 5 meals and found hair in 3 of them. We were accused of putting the hair in our food then told to bring it back (it was delivery). When we did, they refused to refund and then the lady physically pushed me out the door. I had to call the police and file a complaint against the lady. She's American with red and blonde hair, kinda heavy set.
Found 3 different hairs in 2 different meals. Mgr was going to refund money for 2 meals but then we found the 3rd hair and we requested all our meals back. We were accused of putting hair in meals then they wanted the meals back before we got our money back. This is not the way to handle customer service. All meals should have been refunded with no hassle. Add to this...my wife and friend went to JinJin88 to get refunded money and the lady there would only refund 2 meals and literally pushed my wife's friend out the door.
The service is good and the items I have eaten are very good. The Singapore is quite good but I ask for mine not spicy.
About two weeks ago I ordered a bourbon chicken and fried rice combo. I asked multiple times for NO onions because I'm allergic. The lady in the phone said she will absolutely make sure there are no onions. I was given a 30 minute wait time. With my order finally arriving in an hour and 30 minutes, the order had ONIONS in it and didn't include the egg rolls I had ordered. So I called and spoke to the same employee who took my order, she said they will add the credit back to my account for whenever I want to order and they will deliver it to me again. So I called today to reorder my food since there's a big storm coming in and the "owner" was insanely rude. Said she keeps wasting food on me, they won't deliver it to me, yelled at me in her language, then hung up. I called back to explain I don't have a vehicle and the lady promised they'd deliver. I'll be willing to even pay the delivery fee. The manager refused to talk to me and then just called me back speaking a different language and hung up. I asked for a refund from my last order then since I couldn't eat the food from before and they said there is nothing I can do. I'm tired of this service from this place! Rude staff and horrible management. I either want my food delivered to me or a refund for the order. This is ridiculous. Just because you pretend to not know English, doesn't mean you can treat people how ever you want. Especially since you know enough to cuss me out and tell me that I waste your food and you won't service me. THIS IS YOUR FAULT. FIX IT!
Jin Jin 88 is a US Restaurant based in Panama City, Florida. Jin Jin 88 is located at 647 W 23rd St, Panama City, FL 32405, USA.
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