So they replaced my starter before finding out the engine was no good. They did not charge me the 225$ for the starter and labor but did charge me 109$ for "engine diagnostic" which is a service on their website.
Hewett's tire and auto center is some straight scammers. I had the worst experience dealing with them and they didn't even do no work on my car it was all about their customer care . I took my car to be checked by them and they didn't tell me in the beginning that it was a charge to check out my car. Long story short they just put my car on the rack checked it gave me a high as quote then after every thing desired to charge me for checking and when I told them hold on u didn't tell it was a charge I would have went and got the money first then came back they told me they didn't have to tell me then when point ed at a sign that was very unnoticeable in the back and it also didn't have nothing to do or didn't even really confirm I had the pay and I didn't have the money on me at the time and he refuse to let my car of the rack he also told me the only reason he was charging me was just in case I got the work done else where and if I let them do the work he would give the money back I called my attorney no she said this was against the law he tried to tell me it wasn't he also priced galves me on parts and labor I would have eyes anyone not to use these guys they are scammers it was one of the most worst customers. I've ever had also was very embarrassing I had to call someone to bring me the money there also was no signs else where that included a fee to check
People here are nice, but still human. They changed glow plugs for me, which required removal of wheel well fender liner. They got it back in but it was scrubbing when I turned the wheel. I did not take it back, I just went to the parts house and purchased the plastic clip that was left out and replaced it. Problem solved.
I came in with a coupon that said oil change which included a tire rotation for $22.99. I'm new to the area and prefer to utilize local businesses over chains so I thought I'd give them a try hoping I would find a trustworthy spot for dependable oil-changes. I made an appointment, brought in my car and presented my coupon. While waiting in the lobby a worker repeatedly came in trash talking his job and co-worker. Although, unprofessional I didn't mind that so much, after all its a tire shop. After the car was finished I paid and asked "Did you rotate the tires?" "No, you have to ask for that." The worker said. I argued my point that it was included as part of the oil change per the coupon but needed to get home so I didn't argue the point much even though I knew I had an overinflated tire. Then the worker said "They should of leveled them off still". Just then tech had worked on my car came in a the cashier asked "Did you level off her tires?" The tech said "yes". As I was getting my car the guy from the counter said "Well it is Friday" as if that should have a bearing on whether I get good service or not. Sure enough I get in my car and check the tire pressure on my cars computer and loe and behold, the tires hadn't been touched. Like I said, I needed to get home to my child so I wasn't going to push it too much and besides I didn't want to risk the guy bitching about his job and co-workers touching my car for fear of some sort of petty retaliation-the tech that said he leveled the tires had just left. So between the shortcomings in service and the baldfaced lie I probably won't be back. Anyone know a better locally owned place for oil changes?
Extremely slow. Called 4 days early to make sure they could see me at 1:00 to get 2 new tires. Didn't take my car back until close to 3:00 and then when they finished (@5:00) they had put 4 new tires on. I only needed 2 new ones, the other 2 only had a couple thousand miles on them. I had to wait another 45 minutes for them to put my other tires back on. Ended up sitting there for almost 5 hours to get 2 tires and front end alignment. The people were very nice and I think they did a good job but I won't be going back.
Here's recent experience, I've had only one dealing. I drive a 1991 Silverado it broke down on 10/18 Wednesday night. AAA towed it to Hewett's that same night 10/18. 10/19 Thursday mid day I was told the starter was not working, so they ordered a new one, and took a day and a half to replace it. This was going to cost 225$. Around noon 10/20 I got a call telling my engine was locked and it needed to replace.
I just wish they would have been faster communicating to me and maybe found out the engine was faulty before the starter if that was possible.
Hewett Tire Auto Center is a US Car Repair based in Panama City, Florida. Hewett Tire Auto Center is located at 517 Airport Rd, Panama City, FL 32405, USA.
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