Went to buy a recliner and the two women working acted like I was bothering them. The one lady who did acknowledge us walked off and left, so asked for help from the woman at the counter and was told she didn't know anything about them. Finally she did walk over couldn't find remote to the chair. We left and bought a recliner from American Freight, customer service was great!
Customer service is the worst. The delivery guys are horrible and the owner would not listen. Guys shoved furniture through door after telling them to let's try back door because it was bigger furniture would not fit so I talked to manager and she had it redelivered next day, through the back door. There were no issues getting it in that day However, we didn't realize furniture was damaged the day before and the delivery guys forgot the drill for the feet. They left to go get drill and in the meantime we decided that we didn't want damaged furniture. Owner said they couldn't pick back up until two days later and that we would have to pay another delivery fee. After a week we went to get the refund of the deposit and tried to explain to the owner that the delivery people never covered furnure refused to use the back door, even though we told them we thought it was bigger, and that i had video of them picking it up showing the furniture did fit fine through back door no struggle. She said the damage was done the second day because we insisted they shoved it through the door and that she trusted them. It was all lies. She was rude to the point she was almost yelling and would not watch the video proving there was not a problem. The problem was that the delivery guys didn't want to use the back door, further walk and they had to left over the gate.
The lady Amanda was great but don't get Robin she is very rude and lies, if not for Amanda we would not have stayed
Summer my sales woman was wonderful and helped me a lot on initial purchase. Twice now have not delivered 3 pieces as promised. Took off work both times to be here and not even a phone call to tell me won't be able to make it. Had to call in to check on. Hope I don't have to make first payment before get all my furniture.
Have been buying from Badcocks for years. Started with a low credit line and never missed a payment, and never been late. The idea is to use credit, pay excellent, get an increase to buy more things. The old manager Martell would look at my excellent payment history and let me get things I needed. I went in today to get new furniture and was told he no longer works there. I wanted a bedroom suit for 1600. I have 1000 available credit. She said she would have to do a hard pull and check my credit through the bureaus to see if she could extend my credit. I said no thank you because I am extremely careful with my credit and I dont want my score to drop because of an inquiry, even if it is by just a few points. Credit is always extended based on your payment history with a certain company, and they should not do hard pulls and check your credit everytime you need a small increase. I will pay off my remaining balance and never buy another item from here again.
Badcock Home Furniture More is a US Furniture Store based in Panama City, Florida. Badcock Home Furniture More is located at 544 N Tyndall Pkwy, Panama City, FL 32404, USA.
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