This is one of the nicest Jo-Ann I been to. I have been to many around the country and have shop here for many years. I really like the set up of this one it has a easy layout.
Sandy the cashier was very rude and her tone was offensive and she grabbed the phone out of my hand to ise my coupon. Erin in fabrics was amazing. She went above and beyond her job and she is the reason I will be back. Thank you Erin. You Rock.
Today my other half & I decided to stop by Jo Ann's for a little bit. I had a new project I wanted to do & figured Jo Ann's would help. Lets start off by saying I couldn't find the yarn I was looking for. It's not organized easily for you to find yarn if you're crocheting or knitting something so I had to ask for help to find it. When the woman showed me the yarn she then began to tell me the yarn she showed me would be a horrible idea for what I was trying to do. So I asked her what she recommended me to use. The yarn she recommended was soft however it was obviously way too thin for what I was going for. She noticed I was hesitant about it so she told me "if you don't like it you can return it and get your money back no problem." Awesome right? Not. I ended up not likely the yarn as I expected I wouldn't so maybe 3 hours later I head back to this location to return it. THE SAME WOMAN starts the process to refund me my money & shorts me $20. I paid about $50 dollars and she only gave me $26 and some change back. So I asked her why. She then begins to tell me, whether you have a receipt or not, you only get refunded whatever the lowest selling price is/was on the item. Not exactly what she told me 3 hours before. I am absolutely disappointed that this is the same store I used to visit all the time for my projects I had to complete in my sewing class during high school. Morale of the story: Don't come here. You'll lose your money. Drive a bit further and visit Hobby Lobby or even Michael's.
Customer service not even a (0) My daughter and I were following a CS rep ( that was walking so fast) to the section, and one of the metal end caps was sticking out a little to far and my daugher hit it right on her temple. The CS rep didn't even ask if she was okay or see if we needed anything for her cut and brusie. Im so upset thinking that they didn't have a little compassion for the customer. VERY MAD!!!!!!
It was so very hot in the store that I couldn't enjoy shopping here. It's terrible when the heating and cooling are controlled by a computer that is nowhere near the actual location. They have no idea what the outside temperature is so they can't possibly know how hot it is in the store. I really feel for the employees that are there in it all day long, especially since they have to wear a vest very their clothes. Miserable shopping experience. Doubt I will go back.
Joann Fabrics And Crafts is a US Food place based in Panama City, Florida. Joann Fabrics And Crafts is located at 413 E 23rd St, Panama City, FL 32405, USA.
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